Statement of Privacy Policy

Padma Hotels (hereinafter referred to as “Hotel”) directly, or through its third-party vendors, collects certain information so that we can provide services and products, including the ability to provide online reservations. The Hotel website also allows customers to communicate with Hotel on issues of customer service and to provide feedback on services. The Hotel may use this customer information to analyse customers’ interests so that it can tailor programs and special offers. In the event that you are asked for personal information, the Hotel will collect only what is necessary. A list of website names to which this policy applies is listed below:

PadmaHotels.com
PadmaResortLegian.com
PadmaHotelBandung.com
PadmaResortUbud.com
PadmaHotelSemarang.com
ResindaHotel.com

Categories of Information Collected by the Hotel

• Reservations
• We recommend online reservation via our website as the fastest and most secure method of booking, offering instant confirmation, as it provides extra layer of security through Secure Socket Layer (SSL) technology and/or the latest encryption protocols to protect all transmitted data, including personal information and payment details.
• Online reservations receive instant confirmation via email or the guest’s chosen communication channel. Reservation requests via email, phone, or contact form will be responded to within 2 business days.
• Customer Service
• When responding to customer service requests, the Hotel will ask for the customer’s name, mailing address or electronic-mail information, telephone number and other relevant information that will allow the Hotel to respond appropriately or to resolve any problem that has arisen.
• Electronic Surveys
• The Hotel conducts online surveys from time to time to help evaluate and improve its services. Participation in such surveys is voluntary, but customer information is collected for verification purposes, such as name, mailing address and electronic-mail address.
• Cookies
• Cookies are bits of electronic information (strings of text) that a computer user’s browser and operating system store on the user's computer hard drive. For example, cookies can store a user's electronic personal identification and password, identify which parts of a website the user visits, and keep track of purchases or selections the user made on visits to the website. Note that our cookies do not collect personally identifiable information or have/transmit any viruses.
• Hotel may issue and use cookies to enhance the customer's visit and the services offered on the sites. Websites often consist of many pages of content. Cookies allow the customer to find the information and offers of interest quickly and easily. The use of cookie technology may help Hotel to achieve that objective.
• Hotel may issue and use cookies to keep track of the areas of the websites that interest customers. In doing so, Hotel can determine aspects of websites that are most popular. Improvements and updates to the Hotel website are often based on such data. This information can be tracked best with cookies.
• Customers who visit websites may be presented with targeted advertising and special offers both directly through the website and from electronic mail based on preferences collected by cookies.
• Customers who register under websites and allow their computers to accept cookies provide information by which Hotel can both align the customer with his or her personal preferences and provide faster and easier access to Hotel website's benefits.
• Customers who submit electronic-mail addresses and opt-in personal preferences as stated in the Registration Card, may receive targeted messages that Hotel believes may be of interest. Any customer may, at any time, request to be removed from such electronic lists and Hotel must comply with the request.
• Customers can choose to accept or reject cookies by modification of one’s own computer browser. These options are generally set forth in the file or menu listing "Internet Options".
• Information Collection
• Customer Information refers to any data or details that may be used to identify you as an individual or represent your company, including but not limited to: your full name, email address, residential or business address, telephone number, occupation, and/or industry.
• By voluntarily providing your Customer Information to Hotel, you acknowledge and consent to its collection, storage, processing, and use in accordance with this Privacy Statement, including for purposes such as reservations, guest services, customer support, and service improvement. You further release Hotel from any liability arising from the lawful use of your personal information as described in this Privacy Statement. If you do not agree with the collection and/or use of your personal information in the manner set forth herein, you are advised not to submit your personal information to us.
• Hotel collects customer information about data subjects through various methods including but not limited to; stay records, social media and website, as well as either directly from data subjects or sometimes from a third party acting on our behalf; through a booking agency, travel agent or corporate account.
• Use of Information Collected
• Hotel may share the customer information it collects with its personnel and with the owners, operators, and affiliated properties under the brand of Hotel. The Hotel may also share information with select third parties who offer goods or services that may be of interest to Hotels’ customers. The Hotel may also share such information with other companies with whom it has entered into cooperative or co-sponsored promotions, products, or services.
• Hotel may use customer information for the following purposes; provide information regarding the Hotel’s services, facilities, promotions, and updates, respond to customer enquiries, requests, or feedback in a timely and appropriate manner, conduct statistical, analytical, or market research for the purpose of enhancing and improving the Hotel’s services, operations, and guest experience, provide specific information or assistance in direct response to customer requests. All such processing will be carried out in compliance with applicable data protection regulations and in accordance with the Hotel’s internal privacy and data management policies.
• When customers use a credit card to purchase goods or services from the Hotel, Hotel may share the information provided by the customer with the relevant credit card company and/or its authorized payment processors solely for the purpose of verifying, authorizing, and completing the transaction. Such sharing will be conducted in accordance with applicable data protection laws, industry-standard security measures, and the Hotel’s internal privacy policies.
• Service Providers
• Hotel engages the services of carefully selected third-party providers to support and enhance its operations, both through the official Hotel website and via other communication channels. These services may include, but are not limited to; Booking and reservation systems (including online booking engines), Payment processing and financial transaction gateways, Marketing and advertising platforms, Customer Relationship Management (CRM) systems, Technical support, IT infrastructure, and cybersecurity services, Data analytics and business intelligence solutions.
• All third-party providers engaged by Hotel are required, under written contractual agreements, to Comply with Hotels’ Privacy Policy, Data Protection Standards, and Security Guidelines; Implement robust technical and organizational measures to safeguard personal data against unauthorized access, loss, destruction, alteration, or disclosure; Adhere to all applicable laws and regulations, including personal data protection laws of the jurisdiction(s) where data is processed; Notify Hotel promptly in the event of any actual or suspected data breach affecting personal information.
• Guests are encouraged to review the respective privacy policies of these third-party providers before engaging with their services, as such policies may differ from those of Hotel.
• Legal Requirements
• Hotel will also disclose customer information, without the customer's permission, if Hotel believes, in good faith, that such disclosures are required by any applicable law or court order, or if such disclosures are necessary to investigate activities that may be harmful or injurious to the Hotel website, to Hotel guests, employees, or agents.
• Third-Party Websites
• Hotel does not control, and shall not be held responsible or liable for, the collection, use, processing, or storage of personal information by third-party websites, including but not limited to Websites owned or operated by hotel and resort room sellers, Travel agencies, online travel agents, tour operators, or other distributors, Any other websites not owned, managed, or authorised by Hotel. Customers may access third-party websites through hyperlinks provided on the official Hotel website. Such third-party websites have their own separate privacy policies and practices, which are independent from the Hotel Privacy Policy. Hotel has no control over, and bears no responsibility or legal liability for, the privacy practices or policies implemented by such third parties, including any collection, use, or disclosure of personal information conducted by them.
• Customers are strongly advised to Read and understand the applicable privacy policies of each third-party website before providing any personal information and Communicate directly with the administrators of such third-party websites to obtain clarification or further information regarding their privacy practices and policies.
• Hotel shall not be held liable for any loss, damage, or claims arising from customers’ interactions or transactions with such third-party websites.
• This Policy and Disclosure does not cover customers who enter the Hotel website through unofficial links from Hotel, such as those of advertisers or other content providers.
• Amendments to Privacy Policy and Disclosure
• Hotel reserves the right, at its sole discretion, to amend, update, or revise this Privacy Policy and Disclosure at any time in order to ensure compliance with applicable laws, regulations, and best practices within the hospitality industry. In the event of any material or substantial changes, the Hotel will issue an updated privacy statement, which will be made available through official channels, including but not limited to the Hotel’s official website. From time to time, the Hotel may also provide additional notices or communications regarding the processing of your personal information through other appropriate means, such as email notifications, written correspondence, or in-person communication during your stay.
• Government Taxes and Service Fees
• Taxes and service fees are included in the prices or indicated in the price breakdown, unless otherwise specified
• Liability
• Despite the utmost care and diligence applied in the creation, maintenance, and updating of this website, the Hotel makes no representations or warranties, whether express or implied, regarding the accuracy, reliability, consistency, or completeness of any information provided herein. This includes, without limitation, any hyperlinks directing users to third-party websites, the content of such websites, and/or their respective privacy policies. Hotel has no control over, and assumes no responsibility or liability for, the accuracy, security, content, or practices of such third-party websites. Users are strongly encouraged to review the applicable terms, conditions, and privacy policies of any linked third-party sites before engaging with them.
• Information Updates, Restriction, and Erasure
• Customers have the right, at any time, to notify Hotel if their personal information is inaccurate, incomplete, and/or outdated. Upon receiving such notification, the Hotel will take reasonable steps to verify and update the information in accordance with applicable laws and internal data management policies. If customers do not wish to be included in, or contacted for, any marketing, promotional, or communication activities conducted by Hotel and/or its affiliates, they may exercise their opt-out rights by sending an email with the subject line “Unsubscribe” to corporate.marcomm@padmahotels.com. The Hotel will process such requests within a reasonable timeframe and cease the related communications, subject to legal and operational requirements.
• Padma Resident Membership
• Enrolment in the Padma Resident Membership program is strictly by invitation only. This exclusive program is designed for selected guests and partners, and participation is subject to the terms and conditions determined solely by Padma Hotels. For further information regarding the program’s benefits, eligibility criteria, and terms of participation, please contact padmaresident@padmahotels.com.